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Government Of Assam Health & Family Welfare

Get Emergency Services Through 104


  • One stop Health Information Helpline
  • For resolving all health related issues of the citizens of Assam in a time bound manner
  • Round-the-clock free of cost health contact center
  • Medical advice using triage
  • Counseling services
  • Directory information
  • Complaint registry

1. A brief Overview:

104 Sarathi is a round-the-clock free of cost health contact center. It provides four key services:

  • Medical advice using triage (classifying the caller's condition into 'critical', 'serious', or 'stable' states) and providing appropriate advice
  • Counseling services (including but not limited to HIV/AIDS, matrimonial discord, depression, chronic diseases, psychological distress, and suicide prevention)
  • Directory information (information about health service providers)
  • Complaint registry (citizens can register complaints against any public health provider)

The 24x7 medical advice helpline seeks to alleviate many of the minor physiological illnesses, ailments and mental distresses that people experience on a regular basis. Intervention at an early stage helps prevent these cases from escalating into major health issues.

104 Health Helpline also provides directory information, details on health schemes, a grievance redressal mechanism, validation of records for Mother and Child Tracking System (MCTS), and serves as a resource centre for ANMs, ASHAs, LHVs and other health workers.

2. Form(s) to be filled: No forms required

3. Guidelines for filling up the form: No forms required.

4. Fees including the Payment Mode: Free of cost

5. Information to be submitted:

6. How to Apply: Call 108

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